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Terms & Conditions

Terms & Conditions

 

YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS

 

By confirming your reservation with us via our website, written or verbally you expressly acknowledge and consent to be bound by the stipulations of this Agreement, encompassing Sections 1-20 and any supplementary terms pertinent to your booking. This agreement extends to both yourself and any parties you represent, obligating compliance with all terms and conditions, including the timely settlement of all due amounts. Any violation may result in reservation cancellation and the pursuit of legal remedies against you.

 

1. 100% SATISFACTION GUARANTEE

 

To uphold our exacting standards, we unconditionally assure the quality of our services. Kindly inform us promptly if any aspect falls short of your expectations. Our 100% satisfaction guarantee covers deep cleans, biohazard cleans, after renovations, and end-of-tenancy cleans (up to 12 hours), and for regular cleans, spring cleans, and one-off cleans (up to 6 hours). Post the 100% guarantee period, your requests will be meticulously reviewed. If, due to circumstances, you cannot inspect your property within the guaranteed time after an end-of-tenancy clean, request our 100% guarantee extension. We pledge to address any unsatisfactory work within 48 hours, and if rectification proves unfeasible, we will provide a discount equivalent to the time required to resolve the issue. We do not issue refunds.

 

2. PRICE QUOTATIONS

 

Our quoted prices are based on the information provided by our customers. Discrepancies arising from inaccuracies in property descriptions, such as additional rooms or pest-related issues, may incur extra charges beyond the initial quote. Our Minimum price is £60 for regular cleans and £80 for 1 off cleans.

 

3. PEST NOTIFICATION

 

It is imperative for customers to promptly notify us if their property is infested, as this may lead to service refusal if unknown. A one-off payment of £60 is applicable to cover the costs of replacing disposed items, deep cleaning our equipment, and renewing Personal Protective Equipment (PPE), potentially affecting the overall service cost.

 

4. PROTECTION OF VALUABLES AND SENTIMENTAL ITEMS

 

Notification of highly valuable or sentimentally significant items upon our team's arrival is mandatory. If feasible, such items should be securely stored to prevent inadvertent damage. Excessive ornaments on shelves or tables may limit cleaning to avoid breakage.

 

5. RIGHT TO REFUSE SERVICE

 

We retain the unequivocal right to refuse service if the property is deemed hazardous, lacks essential safety measures (e.g., locks, electricity, etc.), deviates from the described condition, exceeds the quoted size, poses a threat to our team, contains illicit substances or weapons, or if potential damage to the property is anticipated. Full payment is eligible should our team depart due to any of the aforementioned reasons.

 

6. PICTURES & VIDEOS

 

We routinely capture images or videos of your property for documentation and transparency. However, no content will be shared on social media without your explicit consent. All media will be securely stored for up to two years.

 

7. ALLERGIES & HEALTH CONDITIONS

 

To ensure your well-being, please inform us of any allergies or health conditions, such as a bleach allergy or asthma. This enables us to tailor our cleaning products and techniques accordingly.

 

8. PAYMENTS

 

All payments are due on the date of completion. Payment methods include bank transfer, card, or cash. Invoices will be promptly issued after the service. Note that late payments may incur a penalty of a minimum of 8% of the service charge per day added to your invoice. You will also be charged one off Compensation Fee of £40.

 

9. PETS

 

While we do not assume responsibility for your pets, we take measures to ensure their safety. Pet owners are requested to confine their pets to a designated area during our visit, providing essentials like food and water. Clients bear full responsibility for any injuries caused by their pets to our cleaning staff. Additional charges may apply for biohazard cleans related to pet accidents.

 

10. DEPOSITS

 

A 50% deposit is required before your appointment, with the remaining 50% payable upon job completion. For certain situations, such a last minute bookings we may request 100% payment in advance. Deposits are necessary to secure appointments and failure to remit a deposit may result in the loss of your preferred time or day.

 

11. CANCELLATIONS

 

Cancellations require a minimum 48-hour notice for a full deposit refund. For cancellations made 48-24 hours prior, a 50% deposit refund will be issued. Cancellations with less than 24 hours' notice result in a forfeited deposit.

If 100% payment collected before appointment, 50% will be treated as deposit and same procedure will be followed

as explained above. Monitoring cancellations closely ensures fair treatment for all parties involved.

12. BREAKAGE/DAMAGE

 

Our staff exercises great care during cleaning; however, accidents may occur. Immediate notification is crucial in case of breakage or damage. We are not liable for improperly secured hanging items or shelves.

 

13. SUPPLIES

 

We provide all necessary equipment and supplies, except for trash liners, unless the client prefers to supply them. Exceptions apply for clients with specific cleaner preferences. Pet owners are encouraged to provide their vacuum or mop to prevent cross-contamination.

 

14. SICK POLICY

 

If anyone in the home has a contagious illness, such as Flu, Covid-19, Cold, Pneumonia, Chickenpox, Lice, etc., rescheduling the cleaning is advised. This precautionary measure prevents the potential spread of illnesses between homes and safeguards our staff's health.

 

15. BODILY FLUIDS/ BIOHAZARDS

 

Our domestic services exclude cleaning animal cages, litter boxes, animal droppings, human or pet faeces, urine, vomit, soiled clothing, or similar biohazards. In the presence of biohazards, we can organize a specialized team for handling.

 

16. CONFIDENTIAL AGREEMENT

 

Our services uphold complete privacy and confidentiality. Customer information, home details, and private data are never shared, aligning with GDPR legislation. Keys provided for property access are exclusively held by our employees.

 

17. YOUR PROPERTY IS SAFE

 

We guarantee the security of your property by ensuring it is locked, windows closed unless instructed otherwise. We refrain from opening doors to individuals such as delivery drivers unless specifically directed by the customer.

 

18. CLEANER'S SAFETY

 

Cleaning professionals adhere to safety guidelines. They avoid moving heavy furniture, cleaning high or hard-to-reach areas without proper access, areas with exposed cables, strong gas odours, or biohazard risks unless agreed upon. Safety concerns restrict exterior window cleaning beyond accessible height limits.

 

19. PARKING

 

Additional charges may apply for limited or paid parking at the service location. This cost will be included in your quote.

 

20. KEY HOLDERS

 

Authorized representatives of Advanced Cleaning Services are designated as key holders. In the event of a lost key, immediate notification is necessary to initiate essential security measures. Any costs related to rekeying or security enhancements due to lost keys may be the responsibility of the client.

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